If free shipping was applied to the order we will deduct all shipping costs from credit. Once the livestock is in your tank, we have no control over the conditions, so no warranty is implied past delivery. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). No exceptions or excuses, no credit without photo. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY, NOT DOING SO VOIDS ALL DOA COVERAGE. Such cases will be reviewed at management’s discretion. In the event that a buyer does not contact Ocean Avenue Aquatics in the specified 2 hour time frame, OA reserves the right to decline DOA coverage.
In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (Fedex posted time), along with clear photos of the dead coral both in the shipping bag and out of bag. This fee will be returned to you in the form of a credit towards Īrrive Alive Guarantee: We guarantee that all livestock will arrive alive and as described. In the event that an order is requested to be cancelled we can offer you 100% credit for 12 months OR a refund with a 20% restocking fee. We are not responsible for incorrect addresses provided by the buyer.Īll purchases are final. Beyond that, we are not responsible for the coral, and cannot guarantee replacement of the same coral purchased.
We can hold corals for up to one week once payment has been received, unless other arrangements are agreed upon. Ocean Avenue Aquatics cannot be held responsible for mechanical or weather delays that may cause your Fedex shipment to arrive late. We do not offer refunds, we only give credit toward future orders. The store credit does not include the cost of shipping. Once we receive the digital photo, and we receive the deceased coral (if applicable), we will issue a store credit. In the unlikely event of a DOA (Dead on Arrival), you must send a very clear digital photo within 2 hours of delivery (Fedex posted time). We use specific packing means necessary to ensure the safe arrival of your live coral. Certain remote areas are delivered later in the day. Shipping Policy: All live items are shipped by Fedex through fedex priority overnight, Monday and Wednesday of every week and usually arrive by 10:30am EST.